Greenwich Registrars & Data Solutions (GRDS) has introduced a WhatsApp-based digital assistant, “Mr Green”, aimed at improving access to information and simplifying routine enquiries for shareholders.
The company said the tool is designed to respond to the growing demand for faster, more convenient service channels as shareholder expectations evolve.
Anne Mutuah, acting managing director of Greenwich Registrars and Data Solutions, said the registrar business is changing as investors increasingly expect real-time access to information and simpler processes that align with how they communicate daily.
“Today’s shareholders expect faster access to information, simpler processes, and convenient service channels that align with how they communicate and transact daily,” said Mutuah. “As an organisation committed to continuous improvement and innovation, we believe technology must be leveraged to make shareholder services more accessible, efficient, and responsive.”
According to her, the WhatsApp digital assistant was introduced to address persistent challenges faced by shareholders, particularly in accessing timely information on dividend status, unclaimed dividends, record updates, and probate-related matters.
“As registrars, we play a critical role in maintaining investor confidence and ensuring seamless communication between companies and their shareholders,” she said. “Innovation is not just about adopting new technology; it is about solving real problems and improving the overall service experience.”
Through WhatsApp, one of the most widely used communication platforms in Nigeria, shareholders can now obtain guidance on dividend enquiries, unclaimed dividends, rights issues, shareholder record updates, as well as probate and transmission processes.
GRDS said the platform is intended to reduce barriers to information by bringing registrar services closer to shareholders through a familiar and easy-to-use channel.
Mutuah noted that the digital assistant does not replace human support but complements it, serving as a first point of contact while allowing staff to step in where additional assistance is required.
“Mr Green provides instant responses and guidance, while our team remains available to deliver further support when needed. This ensures shareholders receive both speed and personal attention,” she said.
She added that the company’s broader focus remains on making shareholder services simpler, more transparent, and more accessible as it continues to introduce technology-driven solutions within the registrar space.
