In a bid to strengthen customer relations and improve service delivery, the Yola Electricity Distribution Company (YEDC) has convened a Customer Stakeholder Engagement Forum in Yola, Adamawa State meant to resolve issues surrounding e
The event brought together a wide spectrum of participants, including traditional rulers, representatives of security agencies, industry leaders, civil society organizations, and the media.
Delivering the keynote address, Abduraman Isa, YEDC’s Managing Director and CEO, emphasised the vital role of stakeholder collaboration in enhancing electricity distribution across the region.
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He stated that over 100 cases of electricity vandalism had been successfully prosecuted over the past year and urged citizens to report suspicious activities that could compromise power infrastructure.
To promote transparency and reduce estimated billing, Isa also announced that the company would soon roll out another batch of free prepaid meters to already-mapped customers.
Speaking on operational challenges, Baba Tunde Ayola, YEDC’s Chief Commercial Officer, said that acts of vandalism, including the destruction of four transmission towers along the Gombe–Damaturu line last year, had caused major service disruptions.
He reassured customers of the company’s commitment to improving service delivery and encouraged the use of official platforms for lodging complaints.
Read also: Meters theft rampant in Adamawa as Yola Electric Company cautions customers
Earlier, the representatives of the traditional rulers Muhammadu Barkindo Aliyu Mustapha, the Lamido of Adamawa, who was represented by Zubairu Adamu Mustapha, the District Head of Yola and Kondi Nuguraya represented by Jafet Gajere, urged electricity users to refrain from bypassing or tampering with meters.
They noted that such actions undermine the stability of the electricity supply and called for continued collaboration between communities and service providers.
