Lasaco Assurance Plc successfully engaged its South West Region Customers, brokers, and partners to strengthen collaboration and enhance service delivery.
Led by the Customer Experience Team, the 2025 Customer Forum provided a platform for open dialogue and direct feedback, reinforcing Lasaco’s commitment to customer centric operations and continuous improvement.
“This initiative helps us align more closely with customer expectations,” said Adedayo Adetokun, Head of Strategy, Research and Communications.
Kayode Okeremi, regional manager, emphasised the strategic value of customer engagement, while Ademoye Shobo, executive director representing the MD, reaffirmed the company’s focus on physical touchpoints across regions.
Lasaco highlighted its strong financial standing, market resilience, and position as Nigeria’s first ISO-certified insurer. The company reiterated its goal of becoming a market leader through sustained stakeholder value.
Interactive digital polling revealed key service areas for improvement, including claims processing, documentation, and communication.
A broker Akinola Oladeji praised the event as a model for transparency and partnership, pointing that Lasaco’s forum gives brokers a direct voice and shows genuine commitment to better service.
