In a bid to make transactions more convenient and as seamless as possible for its teeming customers; Konga, Nigeria’s largest online mall has launched a revamped Kongapay which it says comes with amazing features not seen anywhere in the world.
Kongapay, an innovative payment solution was unveiled last year for the first time to facilitate shopping and also build more confidence in both shoppers and merchants. This Konga believes will promote trust and give shoppers the assurance that their transactions are fully protected while guaranteeing them instant refunds for both cancelled or returned orders.
“We are trying as much as possible in every direction to make transactions happen easily for customers. We listen to customers trying to understand how they will like things to be. So, at every point in time in Konga, we will continue to bring in services and solutions to our customers”, explained Shola Adekoya, CEO at Konga Online shopping Limited.
Adekoya disclosed that the new solution was birthed as a result of serious interactions with both customers and merchants.
“We sat down listened to customers and merchants. We are coming out with a solution will address so many issues. There are some new features that have never been seen in the whole world that we would be launching in Kongapay, adding, “Our logistics solution which used to be just available on the website is now available to the rest of Nigeria.
According to the Adekoya, customer satisfaction is their top priority.
“The global trend for consumers these days is changing very fast. Since we are customer centric, we listen to customers to understand how they will like things to be. At every point in time, we will continue to bring in new services and solutions to our customers”, he said.
To their customer base that continues to grow exponentially, konga promises to provide convenience, fast nationwide delivery, highly competitive prices and safety guarantee for all transactions done on the platform.
First launched in July 2012, Konga, Nigeria’s largest online marketplace has over 200,000 products listed on its site, some of which includes, computers, phones, clothing, shoes, home appliances, books, healthcare, baby products, personal care amongst others.
With a mission to become the engine of commerce and trade in Africa, Konga has now evolved to become Nigeria’s most vibrant online marketplace with over 30,000 merchants registered and selling on the platform.
CHINWE AGBEZE
