Underwriting firm, Consolidated Hallmark Insurance (CHI) Plc has reaffirmed its commitment to meeting consumer obligations when they arise, even as the firm had paid out claims to clients amounting to N11.3 billion over the last 11 years.
The claims payment ran from 2007-2018, underscoring its prompt claims payment culture testified by its teaming broker clients.
Eddie Efekoha, managing director/CEO of CHI made the disclosure during the Nigerian Council of Registered Brokers (NCRIB) Members evening hosted by the underwriter in Lagos.
Efekoha who was represented by Mary Adeyanju, executive director, Operations at CHI said the company has consistently improved on its capabilities to deliver superior service experience to the insurance brokerage community.
He further disclosed that CHI has recorded a consistent growth in premium over the years, at a compounded annual growth rate of 10.52 percent, and this stable performance he noted has been driven by the increased confidence on the company by broker partners and customers.
To its teaming shareholders, CHI has paid out N1.38bn in dividend in the past 12 years, making it one of the investment hot spots in insurance industry that attract shareholders interest.
The company parades a management team of highly skilled individuals with many years of work experience in the insurance industry, having the capabilities necessary to drive an exponential growth in the company
Assuring its broker partners on the future of the company, Efekoha said “we are committed to meeting the new capital requirement and plans to continually deliver value through technology, improvement in customer satisfaction and product diversification to further deepen insurance penetration”.
“We shall continue to focus on technology investments to optimize core operations (Policy generation and claims; revamped and technology-driven customer service unit to improve client satisfaction; as well as investments in product innovation to develop tailored products that help solve more client problems.”
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