Uber, the taxi mobile application has created an In-App support which is designed to give instant answers to any issues about the operation of Uber by tapping the ‘Help’ icon on the app.
According to the company, this was done to ensure that Uber riders and driver-partners enjoy the best riding experience every single time they use the platform.
Uber launched the In-App support system earlier in 2016, to help users get prompt response to their enquiries in the shortest time possible.
The In-App support can be accessed by navigating to the ’Help’ section in the menu, helps riders and driver-partners alike browse and get instant response to common issues that they have during rides.
Some of In-App support features include:
A guide to Uber to help users on how to request for rides, make fare estimate, schedule rides, understand surge in price, and to estimate time of arrival (ETA).
Fare review is another feature on the Uber In-App that enables users review Uber’s fare to know exactly what to pay for a trip. With this feature users can specify what exactly went wrong with their trip. Whether it did not begin early, or ended late, and/or there is an issue with the fare.
The Uber In-App can also be used to resolve issues around choosing the wrong payment method and retrieving lost items.
Uber’s In-App support is designed to give instant answers to any issues riders might have.
The developers have taken into consideration any eventuality that might occur while on a ride and whatever information users might need with a click on the ‘Help’ icon.
