Management of Stanbic IBTC Pension Managers has expressed their excitement in the coming onboard of the pension transfer window, an aspect of the Pension Reform Act 2004 that was amended in 2014.
Eric Fajemisin, chief executive, Stanbic IBTC Pension Managers launched by the National Pension Commission offers a unique opportunity for contributors in the Contributory Pension Scheme (CPS) to move from one Pension Fund Administrator (PFA) to another.
Fajemisin speaking during a virtual media parley to announce the StanbicIBTC Pension Managers readiness for the scheme said “as a leader in the pensions industry, we have long awaited the Transfer Window because we understand its importance in driving choice and ensuring that customers can demand optimal service delivery and long-term, efficient management of their pension contributions.”
He said, “we have, therefore, been cautious that as we continue to delight our existing customers with optimal service delivery, we must further enhance our capacity to welcome additions to our family who will come over now that the transfer window is open. You can say that this capacity enhancement process sums up our key activities in the last few years.”
According to him, Stanbic IBTC Pension Managers has a strong track record of professional service delivery and so take very seriously its responsibility to ensure transparency in all our operations, offer easy, efficient and convenient solutions to her over 1.8 million customers and ensure the safety and long-term value of the contributors’ funds.
This year has brought with it many surprises and developments, one of which is the proliferation of digital channels and the need for customers to access financial solutions easily and conveniently. Fortunately, we were ready. We relaunched our mobile app and revamped our website to make it even easier for clients to access information conveniently from whatever location they find themselves. You will agree that such self-service solutions are critical today, he said.
However, we realised that some of our clients would still need to visit us physically, for various needs and as such, we optimised our branch offices nationwide to ensure highest hygienic standards are maintained so that our customers feel safe and protected when they visit.
He said the PFA prioritised the ease of retirement pay-outs and therefore optimised her service delivery such that contributors’ can easily apply for their benefits from anywhere in the world with minimal fuss. “Our website provides extensive information on the support available for our clients, and we have taken things a notch higher to revamp our pension calculator and create a budgeting tool to enable contributors better manage their personal finances and plan effectively for long-term financial success.”
“Frankly, the success of our clients is critical to us, and that is why barring the challenges in the past eight months, we created several virtual engagement sessions and financial academies for young professionals, near retirement individuals, retirees and even the children of our clients via our Financial Fitness, Pre-retirement seminars and New School Money events. Our goal is to ensure our clients retire well.”
To add even more value in these difficult times, we launched a loyalty program – Umatter, which allows clients to enjoy discounts at our partner-merchant locations just because they are customers of Stanbic IBTC Pension Managers. After all, every naira saved today can positively impact the future when invested in the right way, he dsaid.
Stanbic IBTC Pension Managers is a member of the over 150-year-old Standard Bank Group and is backed by a strong network of reputable financial institutions. For over two decades, we have managed funds for companies and individuals, making us Nigeria’s largest PFA with total assets under management worth over N3.5 trillion.
