In a bid to enable members of the public to report grievances, provide feedback and offer suggestions on the conduct of the Oyo State Road Traffic Management Authority (OYRTMA) personnel, the State Road Traffic Agency has launched an Online Public Complaint Channel.
Adekoya Adesagba, retired Army Major and Executive Chairman of OYRTMA, emphasised that the initiative aligned with the agency’s commitment to transparency, accountability and improved service delivery.
“This platform empowers the public to hold OYRTMA personnel accountable while providing us with valuable feedback to enhance our operations. Every complaint will be treated with urgency and confidentiality,” the Chairman stated.
In a statement made available to journalists in Ibadan, the key features of the complaint channel would be based on the report of misconduct by OYRTMA Officials expected to be submitted against erring officers.
OYRTMA encouraged all residents, motorists, and stakeholders to utilise the platform to ensure a more efficient and professional traffic management system in Oyo State.
The platform, accessible via https://complaint.oyrtma.com, allows citizens to submit complaints anonymously or with their identities, ensuring ease of reporting while maintaining confidentiality.
