Customer service can make or break a business, especially for small and medium enterprises trying to grow in a competitive market. That’s why BusinessDay’s digital department is hosting its May edition of the SME Clinic, focused on the theme “The Importance of Customer Service: Strategies for SMEs.”
The virtual event will take place on Thursday, May 29th, 2025, at 12:30 PM and will be streamed live on BDTV via YouTube.
Speaking about the event, Linda Ochugbua, Digital Sales Manager at BusinessDay, said, “Great customer service goes beyond fixing problems. It helps businesses build trust, retain customers, and grow sustainably. This SME Clinic is all about helping entrepreneurs do just that.”
The session brings together a group of professionals who understand what it takes to build meaningful customer relationships:
The session will be moderated by Ethel Adonu, a Social Media Specialist, and will include a panel of professionals who bring both experience and contextual relevance to the conversation.
Confirmed speakers include:
– Adaugo Godsgift, Co-Founder and COO, SokoSQ
– Precious Adesina-Ola, Head of Growth, Suiplas Technologies
– Adaoha Njemanze, Principal Consultant, NOVVA Media and Communications
– Chioma Chinweze, Brand Marketing Professional
– Precious Ekezie, MD/CEO, Airvend Payment Services Limited
BusinessDay’s SME Clinic series has become a go-to platform for entrepreneurs looking for practical advice, fresh ideas, and support. Whether you’re just starting or looking to improve your customer experience, this session is designed to offer clear takeaways and real value.
Join live on BDTV’s YouTube channel and be part of a conversation that puts the customer at the heart of business growth.
