Underwriting firm, Mutual Benefits Assurance Group says it was able to service its customers and paid matured claims during the Covid-19 lockdown across different parts of the country.
The company says also that despite the lockdown, claims in excess of N399 million were paid to various customers across her businesses, a demonstration of the value it places on the needs of customers at times, such as these.
In a statement signed by Ellen Offo, head of corporate communications at Mutual Benefits, the Company assured customers of its financial stability and resilience of its businesses, stating that it is committed to fulfilling her obligations to esteemed customers.
Meanwhile, following directives of phase relaxation of the lockdown, Mutual Benefits Assurance Plc and her subsidiary, Mutual Benefits Life Assurance Ltd has informed its customers of Business Continuity Plan relating to the resumption.
Offo said, her branches across the country will resume business activities on Monday 4th May 2020, while Kano branch will, however, remain closed and remote business transactions will continue due to the lockdown still in force in that State.
“Our operations will recommence with critical functions who would be physically present in the various offices and those who will continue working from home. Business hours will be between 9:00 am and 4:00 pm.
“During the period of the lockdown, we leveraged on technology to enable our customers to carry out their business transactions with us unhindered.”
She said the Company also activated its Mobile App; in-line with our strategic plan on IT transformation across our businesses operations; to provide our customers with speedy, accessible, efficient service delivery at their convenience. The Mutual Benefits Finance App is available on Google Play Store. We encourage our customers to download and make use of the mobile app.
To ensure the safety of our staff and customers; safety protocols earlier put in place before the lockdown continues along with the compulsory wearing of face masks and social distancing.
This means all staff, customers and visitors at any of our offices will be required to wash/sanitize their hands and have their temperatures checked before entering the offices. Frequent disinfecting of floors, door handles, and flat surfaces will also continue. Anyone with temperatures of 37.6oC and above will be denied entry and advised to go for tests. Our security operatives are authorized to deny access for non-compliance.
We remain optimistic that when this pandemic is over, our Nation will emerge stronger and better. Our esteemed customers and the general public are encouraged to adhere to all safety measures to stay safe.
Modestus Anaesoronye
