Francis Ifeanyi Agomuo is the general manager of Fullmoon Hotels Ltd, located in the heart of Owerri, Imo State. With over 15 years of experience in the hospitality industry, he has had the privilege of leading top-notch teams and driving business growth through innovative strategies and exceptional customer service. He spoke with SABY ELEMBA in Owerri. Excerpts:
Can you tell us more about the scope of your duty as general manager?
As the general manager of Fullmoon Hotels Ltd, I oversee the overall operations, ensuring that our guests receive world-class experiences and unparalleled service. My expertise spans hotel management, revenue growth, and team development, with a keen focus on delivering outstanding results in the competitive hospitality landscape. I am thrilled to be speaking with BusinessDay Newspapers today, sharing my insights on the hospitality industry, and highlighting the unique value proposition that Fullmoon Hotels Ltd brings to the table.
Can you tell us about the state of the Hotel and Hospitality industry in the South East particularly in Imo State?
The Hotel and Hospitality industry in South East Nigeria, particularly in Imo State, is experiencing a significant transformation. Despite the challenges posed by the COVID-19 pandemic and economic downturn, the industry has shown resilience and adaptability. In Imo State, we’ve witnessed a surge in tourism, driven by the state’s rich cultural heritage, historic landmarks, and natural attractions. This influx of tourists has created a demand for quality hospitality services, leading to an increase in hotel development and investment in the region.
However, the industry still faces challenges such as infrastructure deficits, inadequate power supply, and security concerns. These challenges can hinder the growth and development of the industry, making it essential for stakeholders to collaborate and find solutions.
To address these challenges, Fullmoon Hotels Ltd has invested heavily in alternative power sources, state-of-the-art security systems, and staff training programmes. We’ve also partnered with local stakeholders to promote tourism and support community development initiatives.
Looking ahead, I’m optimistic about the future of the hotel and hospitality industry in Imo State. With the state government’s efforts to improve infrastructure and promote tourism, I foresee increased investment, job creation, and economic growth. As a key player in the industry, Fullmoon Hotels Ltd is committed to contributing to this growth and providing exceptional hospitality experiences to our guests.
If the hospitality sector is wobbling, what, specifically, do you think could be done to make it thrive again?
To revitalize the hospitality sector in Imo State, I believe a multi-faceted approach is necessary. Here are some key strategies that could be implemented:
Infrastructure development: The state government should prioritize infrastructure development, including roads, airport, and public transportation. This would facilitate easier access to tourist destinations and hotels.
Investment Incentives: The government could offer investment incentives, such as tax breaks, subsidies, or grants, to encourage hotel development and renovation.
Tourism promotion: a concerted effort should be made to promote Imo State’s tourism potentials, including its cultural heritage, historic landmarks, and natural attractions. This could be achieved through targeted marketing campaigns, travel trade shows, and partnerships with travel agencies.
Human capital development: the industry should invest in staff training and development programmes, focusing on customer service, hospitality skills, and leadership development.
To ensure the safety and security of guests and staff is paramount. Hotels and the government should collaborate to implement effective security measures and emergency response plans.
The industry stakeholders, including hoteliers, restaurateurs, and tour operators should form partnerships ,and collaborate to promote Imo State’s hospitality offerings and create packages.
