Domestic airlines in Nigeria have refunded a total of N1.038 billion to 5,285 passengers between April and June 2025, according to data released by the Nigerian Civil Aviation Authority (NCAA).
This disclosure was made in a post shared on the NCAA’s official X account on Monday, stressing the Authority’s ongoing efforts to ensure that airlines comply with passenger protection obligations.
While the NCAA did not provide a breakdown of refunds by airline or route, the statement highlighted the refund activity during the second quarter of the year.
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“Between the months of April–June (2025), domestic airlines in Nigeria paid refunds to air passengers as follows:
“Total Number of Passengers refunded: 5,285. Combined total refunds (in naira): N1,038,505,680.80,” the Authority wrote.
Recalled that the NCAA has said it will sanction airlines that fail to refund passengers within 14 days after flight cancellations or delays, especially when the request for refunds is made by affected passengers.
The authority said failure to comply with Part 19 of NCAA regulations will, henceforth, attract immediate sanctions.
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Michael Achimugu, Director of Public Affairs and Consumer Protection of the Nigeria Civil Aviation Authority (NCAA), warned that airlines that fail to pay refunds within the stipulated time frame of 14 days of NCAA regulations 2023 will be sanctioned.
Achimugu explained that he had spent an entire year engaging airlines, listening to their challenges, and partnering with them to give passengers a better travel experience
