Airlines and passengers are in for a better experience at major airports in Nigeria as the Federal Airports Authority of Nigeria (FAAN) has embarked on the rehabilitation of airports facilities and repositioning the major terminals to provide better service and improve the comfort of the passengers and other airports users.
The agency made it a policy that all the major airports in the country must switch over to generators during aircraft landing to avoid power outage at critical moments when aircraft lands or taxies to the terminal.
To ensure that this is effectively carried out, FAAN has fortified electricity supply to the major airports by acquiring power generators at the Lagos and Abuja airports and has put to an end incessant power disruption caused by reliance on public power supply.
The agency is also reviewing the cleaning contracts to ensure more efficient service delivery by firms contracted to keep the toilets at the terminals clean, as the cleaners are directed to clean the toilets after every use.
In terms of security, the agency has also fortified security at all the airports in the country with military personnel and armored personnel carriers (APC), which are stationed at strategic places to observe activities at the airport.
FAAN has eliminated touts at the Lagos and Abuja airports and to sustain this effort, it has detailed security personnel to ensure that individuals who do not have anything to do at the airport should not be allowed to go there.
This has improved passenger facilitation, making the airport terminals more secure.
Henrietta Yakubu, acting general manager, Public Affairs, FAAN, confirmed that most of the touts who mill around the Lagos and Abuja airports have been driven out of the terminals.
Also to ensure effective cooling system at the airports, FAAN has acquired and is installing many split unit air conditioners and Servicom is sensitizing airport users, including the Military personnel on airport culture and relationship with passengers.
“In Abuja the conveyor belt and the escalators have been serviced to ensure that they are working effectively and to eliminate the issues concerning baggage delays,” Yakubu said.
