Konga’s new initiative to reduce merchant order processing time to 3hrs

A new initiative, ‘Ful­filled by Konga’, be­ing put in place by Konga, Nigeria’s largest online shop­ping mall, is aimed to reduce merchant order processing time by 90 percent to 3hours, down from 40 hours it used to take to process orders.

The initiative will enable thousands of Nigerian on­line sellers, who currently sell through Konga, to store their merchandise in Konga ware­houses and subsequently have the orders delivered by Konga’s in-house fulfillment team and, achieve this, the company is roll­ing out an extensive warehouse infrastructure project across the country to service thousands more online merchants.

‘Fulfilled by Konga’ has been introduced to significantly reduce delivery time for custom­ers across the country, and to make order fulfillment for its 60,000 merchants easier and more reliable. At present, mer­chants have up to three days to drop off their items at a distribu­tion site, where Konga’s team will go on to deliver the item on their behalf. With this develop­ment, items can be selected and shipped the same day. For Lagos deliveries, items can be deliv­ered within 24 hours; a service that has been in beta for some months and has already seen a 98.5percent success rate.

Konga’s flagship distribution centre in Lagos is an ultra-mod­ern 60,000 square feet warehouse and houses over 200,000 items. With the launch of ‘Fulfilled by Konga’, plans are now in place to double its size to 120,000 square feet in 2017 as well as country-wide infrastructure project to build ‘Fulfillment’ centres in Nigeria’s capital, Abuja, as well as in Port Harcourt.

Speaking on the launch of ‘Fulfilled by Konga’, CEO Shola Adekoya said “Konga has ce­mented a name for itself as an engine of Commerce & Trade in Africa, and the infrastruc­ture project we are currently deploying has been developed to act as a catalyst for the entire e-commerce market in Nigeria.

‘Fulfilled by Konga’ is a dy­namic solution that makes the process of doing business easier and more effective for our tens of thousands of merchants, whilst our customers will benefit from far shorter waiting times for their orders.