Underwriting firm, KBL Insurance has assured its customers and the general public, that it is focused on excellent service through prompt claims settlement. This is part of efforts to ensure customer satisfaction and increased market share.
A statement by the Head, Corporate Communications, Nwakerendu Ike, shows that the company settled N249, 642, 625.89 worth of claims in the first six months of 2014.
He said the organization is committed to 48 hours’ claims settlement once all documents have been received and urged customers to ensure prompt notification of loss and submission of all relevant documents, in order not to delay claims settlement.
KBL Insurance which is in the process of rebranding having changed its corporate identity from Insurance PHB is also focusing on capacity building to further empower its workforce, while continually re-engineering its internal processes, to ensure and maintain speedy service delivery at all times.
