Great Nigeria Insurance plc (GNI), a composite-underwriting firm, has again shown avowed commitment towards prompt claims settlement in its released figures covering January and June 2016.
According to the figures released by the Corporate Communications and Brand Management Department of the Organisation, over N700 million was paid out in claims settlement in six months. While general business accounted for over 19 percent of this figure, life insurance business contributed about 80 percent of the total claims settled within the period under review.
While commenting on the Claims report, the Chief Technical Officer, Folusho Alliyu stressed the Company’s affirmed commitment towards claims settlement. He equally mentioned that the continuous existence of any underwriting firm depends largely on its ability to fulfil its obligation to its customers as and when due. In his words, “Prompt claims settlement is not just an attribute but a culture that has been adopted by all personnel in Great Nigeria Insurance Plc; we do not intend to fall short of this obligation and we will continually strive to make good our promise of exceptional service delivery at every point in time.”
He, however, encouraged Nigerians to imbibe insurance culture as a vital part of their daily existence.
Also lending her voice, the managing director/CEO, Cecilia O. Osipitan said that insurance works on the promise to pay compensation for any insured in the course of any eventuality. She urged all policyholders to ensure the immediate report of any loss experienced to the company to facilitate prompt settlement. She further mentioned that Great Nigeria Insurance Plc has overtime upgraded on its processes and Information Technology infrastructure having realised that improved real time and cutting-edge technology in pushing the frontiers of its operations cannot be undermined.
Osipitan stated that the company has in place a responsive claim process, which ensures that customers do not go through any stress in getting their claims settled. “The processes involved from the moment a claim is reported to the period the customer receives the cheque have been made as seamless as possible.” She said that it is almost impossible for any genuine claim not to be paid.
Modestus Anaesoronye
