In line with its commitment to deliver exceptional support to its customers, Heritage Bank has instituted two customer reward schemes aimed at enhancing and appreciating customer loyalty.
Christened ‘MyHeritageReward’ and ‘HBConcourse’, the two programmes, which were flagged off last week at the bank’s head office in Lagos, were meant to show gratitude to its teeming clientele and at the same time, serve as an encouragement.
While MyHeritageReward is a loyalty programme in which customers win mouth watering prizes, as they make use of the various electronic channels of the banks, the HB Concourse is a meeting room fully furnished with relevant office equipment, designed to afford the small business owner or beginner, who are customers of the bank, space to hold brief business meetings and conclude deals with his own clients at absolutely no cost.
Ifie Sekibo, managing director/CEO of the bank, who spoke about the introduction of these programmes, said, “Heritage Bank was founded on the commitment to support customers in wealth creation, preservation and transfer across generations.”
According to him, “these programmes are some of the innovative ways through which we can show appreciation to our customers for being part of our success story.”
For MyHeritageReward, customers are required to sign up online on the platform,www.myheritagereward.com, using their mobile phone numbers, which enables the creation of a customer profile with a pass-worded access. From this point on, the customer earns points which enables him to graduate from class to class while winning commensurate prizes as he actively uses the bank’s POS, internet and mobile banking, ATMs and cards among other e-banking products.
The uniqueness of MyHeritageReward is in the ability to view milestone progress made by customers, such as bank transaction channels, membership class, milestone boosters and cash backs as well as an inquiry service that gives the customer access to point balance, ranking, rebate purse in addition to entertaining games and contests like Goldfinger and Brain Quest, among others.
Prizes range from airtime across all networks and these include- smart phones, business shopping vouchers, generators, inverters and a brand new vehicle.
Apart from saving cost for the newcomer in business and SMEs, the HB Concourse also provides convenience for clients travelling out-of-State for business to naturally conduct their meetings or appointments without worrying about office space among others.
To use these meeting rooms, such customers of the bank will have to go through a simple booking process online, which are mere formalities to avoid clashes of meeting times with fellow customers who also want to use the same facilities.
These concourses are currently available in five key locations in Abuja, Lagos, Ibadan and Port Harcourt. Each concourse is furnished with office chairs, conference table, air conditioning, projector, flat screen TV, telephone, internet/Wi-Fi and crockery for tea/coffee.
