The Nigeria Civil Aviation Authority (NCAA) has confirmed that Royal Air Maroc (RAM) has paid the hefty sanction fee imposed on it earlier this year for repeated breaches of consumer protection regulations.
The Moroccan flag carrier, singled out as the worst offender among foreign airlines operating in Nigeria, had been issued a fine following incessant reports of short-landed baggage and a repeated pattern of silence in the face of passenger complaints.
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While the airline has since improved its responsiveness to aggrieved customers, the NCAA disclosed that baggage-related issues continue to affect its operations, raising concerns about the carrier’s commitment to service quality.
In a virtual meeting convened recently, the NCAA sought to understand the underlying challenges facing Royal Air Maroc, but the regulator warned that its patience is running out.
Officials hinted that more sanctions could follow if the airline fails to urgently resolve the recurring baggage lapses.
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“Business dictates a change of strategy when current methods are not delivering results”.
The authority advised the airline to rethink its approach to baggage management if it wishes to maintain credibility with Nigerian travellers.
