Coronation Registrars Limited, a subsidiary of the Coronation Group, has been awarded the ISO 9001:2015 Quality Management System (QMS) certification, setting it apart as the first registrar services company in Nigeria to achieve the feat.
“Our ISO 9001:2015 certification is not just a milestone—it is a public declaration of our promise to uphold excellence at every touchpoint. It validates the discipline behind our operations, the rigour of our service culture, and our relentless focus on creating value for our clients and stakeholders,” Oluseyi Owoturo, managing director/CEO, said in a statement made available to BusinessDay.
According to him, the certification signals the company’s unwavering commitment to operational rigour, client-centred service delivery, and a culture of continuous improvement. He added that with the certification, the firm has established itself as a market leader in quality standards, further reinforcing its position in the registrar services space.
ISO 9001:2015 is the global standard for quality management systems, and emphasizes risk-based thinking, performance metrics, leadership responsibility, and process consistency. According to Owoturo, the certification process included an in-depth, independent assessment of Coronation Registrars’ policies, internal controls, client engagement systems, and strategic execution.
“Achieving this certification took months of system refinement, stakeholder engagement, and internal audits. But more importantly, it signals that our internal processes meet the world’s most stringent quality standards,” Olubanke James, head, customer experience, Coronation Registrars, stated.
According to James, the accomplishment marks a pivotal step in the company’s journey to become Africa’s most trusted registrar services partner. It further reaffirms Coronation’s broader mission: To provide transformational solutions to Africa’s challenges and create sustainable wealth for generations to come.
James stated that the certification will further reinforce client confidence in Coronation Registrars’ suite of bespoke offerings, including its Coronation Virtual and ShareholderLive platforms.
According to James, Coronation Virtual delivers secure, seamless e-meeting solutions tailored for listed companies, regulators, and stakeholders, enabling efficient decision-making, voting, and real-time collaboration across geographies. “Shareholderlive offers a robust digital interface that empowers shareholders to monitor, manage, and optimise their holdings with complete transparency and accuracy.”
