The management of Unitrust Insurance Company Limited have emphasised the role customers have played in the success and growth of the company despite challenges in the environment.
Speaking at its Unitrust Insurance Company Customer Night held in Lagos, Arowojolu Adedayo, managing director/CEO of the Company said the importance of customers to any business cannot be overemphasized, stating that no business can survive or thrive without the support of customers.
“Since the commencement of Unitrust Insurance Company Limited operation in February 1986, and our brief period of transition to Saham Unitrust Insurance Company Limited, it is heart-warming to note that most of our customers had stood by us and exhibited unwavering loyalty to the Unitrust brand.”
While appreciating the customers, he said despite stiff competition, you chose to stand by us and for that, we say a heartfelt thank you.
Adedayo said prompt claims settlement is the hallmark of any serious insurance company, noting the Unitrust has backed this up with payment of over N9 billion claims paid 2024.
Read also: Unitrust Insurance offers innovative solutions for SME’s
“In the last two years, this has been our service promise to our customers. Realising that prompt claims settlement is the hallmark of any serious insurance company. We have put in place internal processes that have supported us in delivering this service promise to all our customers.”
“As a testament of our commitment, we paid a total claim of over N9billion in 2024. Not only that, but we are also reaching out to customers with outstanding claims to document their claims to enable us settle them without further delays, he said.
“We don’t just promise, we deliver and claims are settled within 48 hours of voucher receipt, ” the MD said.
He stated that with over N30 billion in capital, customers should be rest assured that their risks are secured with Unitrust.
Adedayo said Unitrust Insurance is redefining customer experience with Webplug, a faster, smarter way to process claims and renew policies.
“To minimize the process of claims documentation, we have developed this application to fast-track claims process from notification to offer of settlement with a view to minimizing the entire claims turnaround time and further improve customer experience.”
According to him, the link to access Webplug is now being included on the policy documents, claims acknowledgement email/letters and renewal notice for customer’s use. This application can also be used to renew existing businesses and on-board new businesses.
