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People need to move from one point to another. They need to be able to do this freely. However, security constraints and challenges as well as the circumstances of the traveler could make it unsafe for people to move freely. Idris Odewale, Head of Secured Mobility at Halogen Security Company Limited, talks about the chronicles of these challenges and how Halogen is helping to intervene.
Where we are today
Freedom of movement requires that people have the right to move or travel from one place to another within a country while also being able to travel out of the country and return to it. Usually, intra-national movement for citizens or residents of a country do not require complex formalities. Movement within Nigeria, for instance, shouldn’t be a problem for those living in Nigeria. However, where there are real or perceived challenges, moving freely might become an issue for serious consideration.
After the Nigerian civil war, the country was considered relatively peaceful. But, over the years, security challenges have evolved tremendously to a state where citizens and other residents live in fear in certain regions. Taking Nigeria’s current situation in perspective, security risk trends have been on the rise, posing challenges to the government and individuals. Security threats are on the rise due to kidnappings, ritual killings, armed robberies and terrorism.
We currently have a situation that must be managed, especially as response from the Nigerian government in curbing the rising challenges have not been holistic.
Over the years, the government appeared to have neglected the implementation of security strategies and measures to enhance security presence in risk prone areas. This is why evil perpetrators are able to achieve relative success with targeting their victims. Kidnappers target foreigners and well-to-do Nigerians for ransom; armed robbers target the rich for money and other valuables; ritual killers target the vulnerable; and terrorists target the defenseless. With all of these realities staring us the face, there is a strong need to be aware of and to take secured mobility with upmost importance.
How we can help
At Halogen, our Secured Mobility service takes cognizance of these problems. Our Secured Mobility platform provides safe, convenient and unique travel experience using modern technology and quality resources, after considering all threat levels to ensure that our clients arrive safely at their destinations. These services are provided to individuals and corporate businesses in collaboration with the Government Security Forces. We help by providing risk analysis-based security support through 24 hours dedicated Command and Control Centre, and our Emergency Response Team (in critical locations) to support our clients in Nigeria. We also take advantage of our broad local knowledge and risk analysis-based security management system with extensive recce activities to ensure client’s safety.
Halogen operates in Nigeria and Ghana in association with BIDVEST-PROTEACOIN Group of South Africa on the basis of technical expertise and operational efficiency. The resources we deploy are subject to the risk profile of the journey for which Secured Mobility is needed.
Our Emergency Response Suite is a subscription-based solution that guarantees response to our clients in emergency situations and also acts as secondary resources for our Journey Management activities.
From a strategic standpoint, we provide risk analysis-based support, using cost effective and reliable solutions to guarantee unique customer experience at all times. This we achieve through: High level Trained Personnel, Quality resources; Environmental Knowledge; Technological Support; Emergency Response Team; and Government forces collaboration (information and support).
How we drive the new trends
Local understanding of our environment is our competitive edge in travel security business. We leverage on our robust information gathering system and channel. This ranges from high level intelligent information gathering through locale, collaboration with the government security forces (GSF), Operational field experiences and monitoring of developments in the country.
We share this information by way of travel advisory with our subscribed clients to guide their travel and business ventures in the various regions of the country and also translate this information for our operation planning.
With this trend on our radar, we collaborate with the technology sector of our business to invest in aerial surveillance through the use of drones and other surveillance devices.
In Secured Mobility, our service operations have evolved from service to solutions, as it is our approach at Halogen. We have created solutions to curb the rising trend. These solutions are targeted towards addressing the respective security needs of the society with relation to specific budget.
These solutions include: Closed protection Services, VVIP & Regular Escort Services, Armored & Regular Vehicle Services, Freight Secured, Meet & Greet Services, Armed Services, and Emergency Response Solution. Each solution is designed to address individual security needs and budgets without compromising quality.
Another initiative brought to the table is the continued service improvement strategy which works hand in hand with our continued evaluation of our customer satisfaction. Survey analysis of feedback from customers’ feelings about our services helps us to feel the pulse of the customers and their service need to enable us plan strategies that will help fulfil these needs to ensure their optimum satisfaction and safety.
What we do differently
We tailor solutions for individual and corporate organisations to suit their budget but without a compromise on quality. In delivering our Secured Mobility services, we ensure a thorough operational planning by ensuring that a risk level analysis of client/principal is done, routes survey and planning are carried out, alternative routes survey and planning are executed, convoy management and communication control are seamless. There is also availability of backup security team, standby passenger vehicle and ambulance in event of security challenge, etc.
We also recruit the services of highly trained ex-service personnel, security professional and highly trained Halogen DNA staff for our quality service control and delivery.
In addition, our after-service engagement helps us to continuously improve our service delivery in a consistent, prompt and professional manner.
