AFP, a furniture production facility of Julius Berger Nigeria plc, has been awarded the 2015 Nigeria Customer Service Excellence Award in the furniture and woodwork industry.
The award in this category was driven by the need to celebrate the company’s facility, which is said to be guided by quality and innovation, reinforcing its ability to source quality materials and component supplies for delivery of products and services.
The facility was given the award after going through the thorough process of its customer service practices in a process that includes customer feedback, review of staff and management process that relates to customer service and the Nigeria Mystery Shoppers Providers.
Speaking during the award ceremony at the Four Points by Sheraton Hotel, Lagos, Obi Suszan, public relations officer, Julius Berger Nigeria, said “the occasion is a special one for the company haven set its operational strategy and plan for 2015 to focus squarely on customer service.”
According to her, “we are happy we are being recognised and acknowledged for our efforts in maintaining a high level of customer service, especially in the furniture and woodwork industry.”
AFP is the furniture production facility of Julius Berger established in 1992, and has grown since then to be one of the largest furniture producers in West Africa, she said.
“The company portfolio includes corporate furniture, living room furniture, dining room furniture, kitchen furniture, internal doors, wardrobes, wall panelling, window decorations and wooden floors. You would expect the same quality and standards and services that you will expect from Julius Berger Nigeria plc from AFP as well,” she said further.
The award will encourage the company to continue to invest more time and efforts into satisfying its customers and going the extra mile to ensure that they touch every customer with their brands and make them feel happy for doing business with the company, she said.
Aliyu Ilias, coordinator, Nigeria Customer Service Award, said the award was to create customer service awareness and celebrate good customer service companies, saying that it involved leading consulting firms, value assurance experts and mystery shoppers whose judgement would determine which organisations were organised.
Ifeoma Okeke
