The Corporate Affairs Commission (CAC) has announced that its newly launched Artificial Intelligence (AI) business registration portal now processes over 11,000 transactions daily, but not without challenges.
The CAC said in a statement that it is actively addressing technical issues related to identity verification and payment processing that continue to affect the user experience.
It stated that external system failures fuel downtime despite significant efficiency gains. CAC acknowledged that the system’s slowdowns have primarily stemmed from dependencies on external platforms.
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The commission highlighted the efficiencies delivered by the portal since its rollout on June 30, including the issuance of registration certificates within 30 minutes, once a director’s National Identification Number (NIN) is verified.
The portal also allows users to test multiple business names without payment upfront, reducing barriers to entry for entrepreneurs. “You can’t compare AI with humans for service delivery. We now handle over 11,000 cases daily.
“Last Friday alone, we received 8,000 name reservation requests, all processed the same day. That would have taken two weeks manually. Automation through intelligence is necessary. It’s a change we must accept,” CAC stated.
The National Identity Management Commission (NIMC) portal has been offline for several weeks, preventing automatic NIN confirmation. The REMITA payment gateway has experienced intermittent outages, disrupting fee collection.
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Stamp duty remittances pause whenever the ProTax platform goes offline, and to mitigate these setbacks, CAC says it has requested Treasury approval for an alternative payment channel to ensure continuity during REMITA disruptions.
CAC said the security has been tightened with the introduction of one-time passwords (OTPs) for every transaction, safeguarding filings from unauthorized access.
A dedicated help desk portal now handles 3,000 complaint emails daily, helping refine the platform and address concerns in real-time. Software patches are also being rolled out to restore disrupted services, with full functionality expected soon, according to the CAC.
A fee adjustment, which was announced in June, will take effect on August 1 to fund continued system improvements.
