Palm Pay, one of Nigeria’s mobile payment and digital wallet service providers, has launched a major anti-fraud sensitisation campaign in the commercial city of Kano, as part of its efforts to curb rising cases of cyber fraud targeting users of digital financial platforms.
Chika Nwosu, managing director of the company, disclosed, while flagging off the campaign on Tuesday, said the company is committed to building a healthy financial ecosystem and ensuring that none of its teeming customers become victims of online fraudsters.
He stated that the exercise was organised to educate the customers of the company and other Nigerians on how to protect their accounts, avoid suspicious links, and verify any information before taking financial actions.
According to him, many fraud cases usually occur when users click unverified links shared through SMS, social media, or email. “Whenever you see any link on your phone or on Facebook, verify it before clicking. Any link you don’t trust, don’t open it,” he warned.
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Nwosu also cautioned Nigerians, particularly customers of the company, never to share sensitive information such as OTPs or account numbers with unknown callers claiming to be from the company. “Palm Pay’s customer care will never call you to ask for your personal details.
If anyone calls you requesting numbers or codes, please don’t share. Contact our official customer care line to confirm,” he said. He added that the company’s teams are deployed nationwide to assist users and respond to complaints, noting that while fraud incidents have reduced significantly, the company is working to eliminate them.
“The cases are going down, but we won’t relax until fraud is reduced to zero,” he stated, highlighting the convenience of the platform.
Nwosu revealed that the company currently has more than two million ATM cards in circulation across the country, adding that the company’s customers can use the card on ATMs of commercial banks for withdrawals, transfers, and other transactions.
He urged customers to take advantage of the company’s support channels and remain vigilant. “If you see anything you don’t understand or are not comfortable with, communicate with our team immediately,” he advised. The anti-fraud campaign continues across major cities as the company intensifies its push for safer digital financial services.
