T2 has raised the bar for Nigeria’s telecommunications industry with the launch of its cutting-edge Electronic Know Your Customer (eKYC) Web Application, a transformative tool designed to revolutionize SIM registration.
Unveiled just weeks after the company’s bold rebrand, the platform empowers SIM Registration Officers (SROs) with a seamless, secure, and efficient onboarding process, setting a new benchmark for customer experience in the telecom sector.
Built as a Progressive Web Application (PWA), T2’s eKYC platform streamlines subscriber onboarding, making it faster, paperless, and more secure for millions across Nigeria.
The app enables SROs to verify identities in minutes using features like live photo capture, instant ID validation, NIN authentication via NIMC, and geo-location locks to ensure compliance at approved outlets. Even in low-connectivity areas or on entry-level smart devices, the platform delivers a smooth, error-free experience, reducing bottlenecks and ensuring customer satisfaction.
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Ayodeji Adedeji, chief technical & information officer at T2, in a statement said this is a game-changer for Nigeria’s telecom landscape.
“Our eKYC Web App not only accelerates SIM activation but also ensures full regulatory compliance, empowering our agents to deliver a world-class onboarding experience. This is T2’s vision in action, putting customers and innovation at the core of everything we do,” Adedeji stated.
The platform’s inclusive design caters to individuals, corporates, and foreign subscribers, equipping SROs with the tools to handle diverse registrations confidently. By eliminating paper-based processes and minimizing errors, T2’s eKYC solution positions frontline agents as digital enablers, fostering opportunity and connection across Nigeria’s telecom ecosystem.
The launch underscores T2’s commitment to redefining industry standards, empowering its network of agents, dealers, and retail partners to deliver a customer-obsessed telecom experience.
