British Airways denied 58 passengers boarding on its Abuja-London flight due to a faulty door, citing safety reasons. The Nigeria Civil Aviation Authority (NCAA) confirmed that the airline had to keep some seats unoccupied to ensure safety.
According to Michael Achimugu, the director of public relations and consumer protection at NCAA, the airline provided hotel accommodation for the affected passengers.
Read also: NCAA to meet with Ibom Air, witnesses over flight disruption incident
While 28 passengers opted to return home, 30 accepted the offer. Achimugu added that affected passengers can file for compensation and arrangements are being made to airlift them the following morning.
The NCAA advised passengers to reach out to their Consumer Protection Officers at the terminal in similar situations, ensuring their right to care is protected.
One social media user suggested that the NCAA should investigate the condition of aircraft interiors used by foreign airlines in Nigeria.

