Determined to improve consumer service along the detects of time, AIICO Insurance plc, one ofNigeria’s largest life insurer and general underwriter has introduced an online service calledAIICO e-insurance. This is coming in response to providing qualitative service to a new generation of insurance consumers who are more technology savvy with the assistant of mobile telephone and apps.
The new platform will provide the much desired convenience in the purchase and renewal of insurance policies by customers of the insurance company at the touch of a button, the Company said Tuesday. “This will also enable our customers pay premium, manage policies, request for quotes, and report claims online from the comfort of any location with internet access.”
Edwin Igbiti, managing director/CEO, of the Company said “AIICO e-insurance has come to change the face of the insurance and the way its services are delivered in Nigeria.
The insurance industry has become very competitive and companies are finding ways of retaining clients and attracting new ones particularly now that the new generation of consumers have adapted to new technologies for most of their daily activities.
Igbiti added that “AIICO under its new management has come up with new strategies to stay ahead as the market leader by building and exploiting many transient competitive advantages. “Our intention is to be flexible, innovative and more customer-centric.”
The introduction of the AIICO e-insurance platform is part of our quest for service excellence because our company is committed to continuously deliver improved service quality and value to its customers, the company management stated.
AIICO Insurance plc recently emerged the first insurance company in Africa, to be awarded the ISO 22301:2012 by the British Standards Institution (BSI). This feat according to the company demonstrates its commitment to service excellence.
The certification further provides an assurance to customers of AIICO’s commitment to ensuring continuity of service and meeting expectations of stakeholders.
